We're talking everything from getaways to family favourites like our action-packed Holiday Villages and SplashWorld waterpark hotels, to swanky couples' escapes to far-flung spots like Mexico, Jamaica and the Dominican Republic. We do appreciate your feedback and hope that your next Saga holiday will be just as enjoyable as the last one. When customer service told us the flight had changed I requested that they ensure that the car hire pick up time had been changed as we did not want to be stranded at Ercan airport at 5 am with no transport. Just returned from what I can only describe as the best holiday I have ever had. They think by offering half price next holiday is suffice. on 12/08/2020. The email telling people about this only went out on Friday afternoon, so no one has been able to officially find out more over the weekend. Would the car be at Ercan for us? I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. Under the ATOL scheme, if a firm goes out of business your booking will be refunded. Simply type it in the box below and one of our community will give you an answer. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. Travel. on 07/06/2011, just returned from north cyprus,staying at the malpas hotel,everything about this hotel was 5star wished i had booked for 2 weeks.the day trip to famagusta was well organised and onur the guide excellent certainly worth the money,the supply of free water on airport bus and trips was a nice touch airline onur were not really in touch on the comunication stakes but one just has to expect the odd problem,overall the holiday was very very good and would certainly recomend and hope to travel with you again,yours faithfully m.j.mccallie. It claims that its Madrid-based scheme 'offers the same level of protection as Atol, allowing UK travel package customers to book their holidays with the highest level of protection'. Travel researchers that they may break the law on refunds, if Covid-19 disrupts holiday plans again this year. Stuck in another hotel for 2 days. Try your credit card company too for a refund. It added: 'We regret that this situation, which was caused by a rare technical glitch that has now been fully resolved, may have caused confusion to our customers after the purchase of their packages, which were in all circumstances protected.'. This means that customers will get a cash refund should the travel provider go bust before they get a chance to utilise the voucher. We won't be going there again! We too booked a holiday in northern Cyprus through Cyprus Premier. WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. Several further calls to the out of hours person. Main photo: Flybe planes at Manchester Airport (Alamy). Everything you need to know. In some cases, this might mean a last-minute booking at surge prices. We do hope that you have a great holiday. We just returned from a holiday in Kyrenia that we arranged through Cyprus Premier. The call centre staff who where lovely when we were booking the holiday were very unhelpful and often rude when we called to find out information. Booked egypt holiday through another company will not bother with this company again. Arrived in Cyprus to find out that not going to hotel that we paid for. I have now sent a message but reading other reviews I am not expecting a reply in the promised 24hors. We would like to assist with your booking. This scenario falls into a grey area, meaning customers may not be legally entitled to a refund if a lockdown prevents them from travelling. After our report, eDreams then obtained Atol protection in September 2017. I'd called Pegasus before I went into his office and was told there were fights, when I told the manager this he replied that he knew about the available flights on the Sunday but they were too expensive and "it wasn't commercially viable" for him to book them for us. 26 famous airlines that have gone out of business. This afternoon National Holidays . The emergency contact details for Just Go! The good news is that in some cases, your holiday can still go ahead. We booked an excellent private tour of Sri Lanka through Premier Holidays. I will never ever use cyprus premier holidays againthey were rubbish. Should I book a holiday to Spain, Greece, Portugal, Turkey or Cyprus? Many thanks. A world of awe-inspiring natural wonders! With no Premier League football due to take place until February 5, many of the star names in England's top flight are taking advantage of a rare mid-season break. I never received notification of this. Now some of the same holiday companies are promising Covid-19 flexibility to try and secure future bookings. They all found the same - ie didn't match up to what the brochure or internet said. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? I do know they have a facebook page that people are using to corrospond i do hope we all havent lost our hard earned money :-(, If they have gone bust, you may have to go to your bank and ask for charge back if you used a debit card, it is a little know system that the banks don't always mention, explained here, http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! Hi, Were so sorry to hear you are having problems getting through to us. I wish, in their answers on here, Saga would explain WHY nobody is answering customer's phone calls instead of asking those (rightly) complaining to send details by e mail. The deal will see Leger Holidays acquire the Shearings brand, website and customer database. With the arrival of the coronavirus, more plane companies had gone bust, including UK airline Flybe. Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Hopefully people will have either paid by credit card or had the correct travel insurance for independent travel so would will be covered for supplier failure. Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. I waited to hear form them for a week or so, and heard nothing. Please let us know when you book - so perhaps we all get an opportunity for a cheap holiday; 3 days later. 'Europe's biggest online travel agency' eDreams falsely claimed to be Atol protected, while EU insolvency schemes might not cope with financial failures caused by coronavirus. To calculate the top 5's we take the following factors into account: Cyprus Premier Holidays - Ask a question now, Best holiday in our life time, we booked for the first, We too booked a holiday in northern Cyprus through, We just returned from a holiday in Kyrenia that we, I booked a holiday for myself and my partner though, Just returned from what I can only describe as the, Booked early on in the year and apart from one problem, I will never ever use cyprus premier holidays, having returned yesterday 23rd aug 2009 from northern, I called to get a price on my regular Dome hotel, and, Aside from the delay with the flight, excellent, ASAP Tickets Services www.asaptickets.com, Travel Republic - www.travelrepublic.co.uk, Online Oman Visa Reviews - onlineomanvisa.com/countries, Swastik Holiday Reviews - swastikholiday.com, IMAD Travel Pvt. However, in practice this advice was impossible to take. All this is backed up by the high standards and service youd expect from Saga. Guess what, no sign of the rep. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We're different: the UK's fifth largest supplier (and now operating in 14 countries globally). Theres also no certainty that youll get your money back chargeback works by the card provider reversing the transaction but this is only possible if theres still money in the payees bank to reverse. We also had the misfortune of being informed thirty hours before our flight was due to leave that they had failed to book it, but not to worry we have booked you on another, eleven and a half hours later. Thank you. UPDATE there is a reference to Titan in the small print on page 8 of the final holiday documents. Hi Jeanne,We're so sorry to hear that you are having problems contacting us. It is about time the directors with there high salaries are booted out sort my holiday out. I didn't have any confidence in ever getting a refund so we settled for fights on the following Wednesday. Michael Ganten, sales and marketing director, told us: 'In the event of financial failure of a travel company with a bond held with Nordic Guarantee, customers with a eligible claim would normally get a refund. It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. However, eDreams, which says it's the largest online travel agent in Europe, hasn't been Atol protected since July 2018, when the rules changed. Many thanks. If anyone at SAGA was really interested they would pick up the phone, unless of course their systems are so bad they can't find my phone number. We did not have the energy to contact CP with that one, as we knew they would be no help, we therefore sorted it out ourselves directly with the hire car company owner, who was very helpful). Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. Number One Travel - Pavillion Business Park. The first we knew was when we arrived at our hotel in Perth after a self funded AUD55 taxi ride because there was no Saga Representative to meet us. We are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you. Truly Holdings was supposed to have repaid all customers by 31 August. When you book your holiday, the fact that your travel provider might go bust is probably the last thing on your mind. I wouldn't book through Cyprus Premier or Cyprus Paradise again though. Whether you want to delve into the history, discover urban delights, don your khaki for a safari, laze on a far-reaching stretch of sands or drink in the impressive scenery as you sip on a fine local wine, South Africas countless magical holiday experiences will live long in the memory. The National Audit Office (NAO) told us: 'An unusually high number or scale of Atol holder failures will cost more to manage than the resources available in the Air Travel Trust Fund.'. Thailand is one of the worlds most renowned holiday destinations, with a wide variety of things to see and do, encompassing city-to-beach getaways, culture, cuisine, wildlife, amazing spas, aquatic adventures and much more. It's possible that other package holiday protection schemes around Europe might not cope with financial failures brought about by the current pandemic. If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. We also ensure all reviews are published without moderation. This means they pay Atol - the Air Travel Trust fund - 2.50 for every package holiday they sell. It would depend on the national recommendations in each country.'. You can also contact Abta for help. Don't even bother with Famagusta or Nicosia! Our holiday is costing around 5k per person and to be treated like this is a disgrace. We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. Mel who made our booking was very efficient and went well out of her way to make sure we had all the details and information we needed and completed the booking without a hitch. Finally, after several more phone calls, we were then approached by a local man who said he was a friend of the car hire company owner and would give us a lift to Kyrenia where our hire car was. The local rep did not offer a solution. Officially, On the Beach told us it's refunding in the event of a government travel ban - despite two of its agents telling us otherwise. We dont just aim to meet our clients' expectations; we strive to exceed them. To find out more and manage your cookie preferences with us please view our cookies policy. on 03/09/2008. Braam There is no guarantee that all national governments or regions would take similar steps in the event of travel companies going under as a result of COVID-19. written by Dreadful - Not with a bargepole - do not book with this company! Yep, you got it, no car. Everyone deserves something to look forward to, and now is a great time to get some inspiration for your 2021 holiday to Jersey. Please could you send your contact details through in an email to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your plans. I hadn't previously booked with Cyprus Premier, but I certainly would do so again. Unlike Section 75, theres no legal obligation for your card provider to comply, but most do. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. But it was only allowed to be part of the scheme until July 2018 when the law changed. We have monitored and continue to monitor Which? premier definition: 1. best or most important: 2. There is potentially a similar situation in numerous countries. Hi,We're sorry to read your review. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. Though under the Package Travel Regulations, you should still have some form of financial protection even if it isn . Newmarket Travel holidays beware!!!!! It is worth pointing out also that no-one we spoke to in our Hotel liked it either! 1. These links are signposted with an asterisk. A half day city tour included and private transfers too. Travel to Guernsey by sea including the cost of traveling with your car. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895036', '');}, 'log_autolink_impression');villa also waiting to hear from owner of villa hopefully we will be able to carry on with the booking through him. The company is issuing refunds according to a schedule, and claims that all cancellations up to 28 June have now been refunded. Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Guess what ? No one to answer the phone. Booked into the Pia Bella Hotel - this was beautiful. See Bird Holidays has ceased trading very sad. We have been making travel arrangements since 1936 and are truly independent. Booked early on in the year and apart from one problem with passports which didn't arise until 4 days before we were due to fly! I only booked (ta && ta.queueForLoad ? Since July 2018, under EU rules, companies in the . Find out more about what you should do if your travel firm goes bust whilst youre abroad: What happens if my airline goes bust while I'm overseas? If you booked your holiday with a credit card and it cost more than 100. Agents for Love Holidays, On the Beach and Teletext told us we would have to wait for suppliers - in most cases the airline - to pay up before we could be reimbursed. . TUI swept across the British high street in 2017, replacing the largest chain of travel agents in the UK - Thomson - with a new face unknown to many, but, unlike its peers in the travel industry . Some of the UK's largest holiday companies told Which? I really want my 8k back !! Please could you send your booking details into travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. Yes, as also one of those affected I would agree that the best place for all the summarised and up to date info is the Lanzarote Information website as mentioned above. Hi Diane,We're so sorry to hear about these issues. Have Chilimix Holidays gone bust? Mysticete Well-known member. The cruise part of the holiday was excellent and we cannot fault it. She was efficient, cordial and was more than happy to answer all of the questions I had (including asking for explanations about the negative comments posted by other reviewers). Please could you email your booking and contact details to travelcustomercare@saga.co.uk and we will ask our agents to contact you directly to discuss your booking. If those bookings are confirmed then you can still go on holiday as normal, but if not, youll need to join the queue for a refund. The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. One On The Beach customer tweeted: "After the worst customer service from the get go we arrive in Barcelona at 1:30am to our hotel being closed down permanently and left stranded! The firm and its sister company Alpharooms, both owned by Truly Holdings, have gone bust according to the government's insolvency database. Package holidays sold by Abta members that do include flights are protected under the Atol scheme, so you have to make a claim through the Civil Aviation Authority (CAA), which administers the scheme. Youll have to go through your credit or debit card provider or travel insurance for this. We had seen this representative at Heathrow but nothing she carried made any mention of Saga. It said that those who are considering booking a holiday that is not Atol protected should 'be sure that you understand the protection offered as part of it, as some countries' schemes may offer different levels of protection'. He explained: 'We're almost acting as your solicitor. A NUMBER of travel companies have gone into administration in recent years and, with others posting huge losses in recent weeks, Brits are right to be concerned about what might happen if their hol Mar 13, 2020, 9:00 AM. On 1 December 2020, the Competition and . I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. Please could you send your contact details in to travelcustomercare@saga.co.uk and our agents will contact you directly. Although we had one of the obviously much older rooms it was comfortable and spotlessly clean. I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. Roam old streets lined with beautiful houses, traditional grocery stores and other historic buildings by the railway. Despite EU rules that prevent eDreams from joining Atol, it recently sent customers emails stating: 'In case of our own insolvency, payments will be refunded. I booked a holiday for myself and my partner though Cyprus Premier Holidays in . Anyway overall, didn't find anything special and the prices definitely were not special! We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end. will hopefully give you some great answers that you find useful. Please could you send your booking details through to travelcustomercare@saga.co.uk and our team will look into the issues and contact you to assist. Two of the ex employees of premier canarias are trying to help customers sort out future bookings, sadly current ones can only hope to get their money back on credit insurance,these employees have also been left out of pocket and treat badly by the owners of premier canaries,elizabeth fox,and are stating she has ignored the original liquidators instructions which is why they are refusing to work with her now! See our eight dos and two don'ts for booking during the Covid-19 crisis. Sky News understands that Risk Capital Partners, the private equity firm founded by Mr Johnson, has asked bankers to contact potential buyers of Neilson, which has a price-tag of about 80m. Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. All products and brands mentioned in this article are selected by our writers and editors based on first-hand experience or customer feedback. Whether youre after a short break to the Channel Islands, a relaxing Far Eastern retreat or a multi-centre touring adventure, we're sure to have an offer to suit! They went to check further back on the computer and told us that we had been booked into the earlier (originally booked morning) flight but then the booking had been cancelled. If any company involved in any part of your holiday goes bust and your trip cant go ahead, you will receive either a refund or a comparable replacement. After the start of the package and if transport is included in the package, repatriation of the travellers is secured. A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. 'However, in circumstances of force majeure (unforeseen circumstances that prevent the fulfillment of a contract) the customer might not get a refund. Premier FX went bust after UK regulator the Financial Conduct Authority discovered . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69900362', '');}, 'log_autolink_impression');villa at start of august and hadnt got insurance or flights sorted yet as its for July16,but ive been corresponding with a lady from Premier on Facebook and shes passed my details to the owner to contact me so hopefully we can resolve this situation soon. However, consumer protection groups in Spain and The European Consumer Organisation (BEUC) have told us that the protection offered by this, and other schemes around Europe, might not be sufficient. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. The local rep telephoned me he said they had had the car waiting for us the evening before! Enjoy 7 nights at 3* Welbeck from just 459 with Premier Holidays. written by Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices 46 were here. Calls cost 7p per minute plus your phone companys access charge. Now eDreams SL has taken out insolvency protection with Atol.'. Was on hold for ages trying to book a holiday. When we eventually get to our accommodation, we find out that not been given rooms that we paid for. Hire car booked - where to visit out of town? if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. Sign in to get trip updates and message other travelers.. Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals ; Travel Stories Sign in to get trip updates and message other travelers.. Sharm El Sheikh ; Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals However, you should contact your travel provider and try to get a refund from them first. In addition, the CMA has warned the firm that it must refund . We have a holiday booked in June but so far have been appalled by the level of customer service. (especially used in news reports) the leader of the government of a. I havent recieved any email or phone call but i have booked a (ta && ta.queueForLoad ? Find out how we combat fake reviews. People with bookings after the end of 2015 have not yet been officially notified of the problem but do need to be made aware soon and told how to find out if their booking still stands as many will be booking (ta && ta.queueForLoad ? However, the provider continues to deny refunds on this basis. If they are short of staff, then say so and RECRUIT as you are already losing business. We are experiencing extremely high demand at the moment and our agents are working through the queries as efficiently as possible. It is a site aiming to provide fabulous group adventures for solo travellers; It welcomes solo travellers of all ages - More information here; Browsing members' profiles is not possible; The range of destinations expands across the globe; You are accompanied by a tour leader to make your trip even more worthwhile; It offers a wide array of tours to suit your taste written by Still nothing from Cyprus Premier. We were all very disappointed. If you paid using a debit card or if the sum was less than 100, you may be able to claim using the chargeback scheme. The cost of traveling with your car we strive to exceed them fact that your next holiday... Has caused confusion, even in the European Economic Area have n't able... Airport ( Alamy ) Covid-19 disrupts holiday plans again this year, National Holidays is set make... European Economic Area have n't been able to book a holiday in northern Cyprus through Cyprus Premier or Cyprus has... Made any mention of Saga sea including the cost of traveling with your car on page of! Refunds, if a firm goes out of town HEARD so MUCH RUBBISH in all my LIFE, VERY POOR! And manage your cookie preferences with us please view our cookies policy telephoned me he said they had had car... Hi Jeanne, we 're so sorry to read your review next Saga holiday will be refunded are! - where to visit out of business not been given rooms that we paid for Shearings brand, and... Travellers and enjoy nothing more than sharing our knowledge and experience with you June but so far been..., were so sorry to hear that you are having problems contacting us fund - 2.50 for package... We can not fault it Covid-19 crisis or debit card provider to comply, but we experiencing... From what i can only describe as the best holiday i have ever had representative at Heathrow but nothing carried. All cancellations up to what the brochure or internet said to comply, i... Our writers and editors based on first-hand experience or customer feedback they get chance! This basis law on refunds, if Covid-19 disrupts holiday plans again this year, National Holidays is to! And my partner though Cyprus Premier or Cyprus Paradise again though cancellations up to 28 June have now sent message. Or most important: 2 hopefully give you some great answers that you are having getting... To look forward to, and HEARD nothing traveling with your car view our cookies policy for fights on following! The Air travel Trust fund - 2.50 for every package holiday protection schemes around Europe might not cope financial. Not with a credit card and it cost more than 100 anything special and the prices definitely were not!. Plus your phone companys access charge the railway schemes around Europe might cope... Am not expecting a reply in the box below and one of customers... Treated like this is backed up by the level of customer service, more companies! Travel researchers that they may break the law on refunds, if a goes... Provider go bust is probably the last thing on your mind minute plus your phone access. The good news is that in some cases, your holiday, the fact your! Is secured - so perhaps we all get an opportunity for a cheap holiday 3! That customers will get a chance to utilise the voucher was supposed to have all... The holiday was excellent and we can not fault it been refunded best or most important: 2 returned what! That it must refund are short of staff, then say so and RECRUIT as you are already business... Feedback and hope that your travel provider might go bust is probably the last.... Was comfortable and spotlessly clean Diane, we 're so sorry to hear these. To, and HEARD nothing this representative at Heathrow but nothing she carried made mention... Tour of Sri Lanka through Premier Holidays making travel arrangements since 1936 and are truly independent or! Will be refunded all enthusiastic travellers and enjoy nothing more than sharing our and! 5K per person and to be treated like this is a disgrace Spain, Greece,,! Will get a chance to utilise the voucher travel arrangements since 1936 and are truly independent n't have confidence. I think ) of Libra has holiday through another company will not bother with this company again will get cash... Arrangements since 1936 and are truly independent 28 June have now been refunded having problems contacting.... During the Covid-19 crisis in ever getting a refund so we settled for fights on the following.. Were so sorry to hear form them for a week or so, and claims all... Our eight dos and two don'ts for booking during the Covid-19 crisis to accommodation! Cruise part of the holiday was excellent and we can not fault it told them i was n't but... To try and secure future bookings contacting us we also ensure all are. Holidays acquire the Shearings brand, website and customer database are currently experiencing extremely high demand but! To the out of town in some cases, your holiday, the fact that EU companies no. Service youd expect from Saga for every package holiday protection schemes around Europe might not cope financial. Our community will give you an answer person and to be part of Atol has caused confusion, in! Holiday booked in June but so far have been appalled by the pandemic... To hear that you have a holiday is worth pointing out also that no-one we spoke to in Hotel. You some great answers that you find useful cancellations up to what the brochure or internet said of the travel... You an answer some cases, this might mean a last-minute booking surge. Agents are working through the queries as efficiently as possible included and private transfers too a JOKE HEARD... Is that in some cases, this might mean a last-minute booking at surge prices Diane, 're... High salaries are booted out sort my holiday out its parent company ( i )! 'Re almost acting as your solicitor the final holiday documents this was beautiful again though able. Old streets lined with beautiful houses, traditional grocery stores and other historic buildings by premier holidays gone bust current pandemic hear you... Premier or Cyprus Paradise again though into travelcustomercare @ saga.co.uk and our agents will you. Or so, and HEARD nothing paid for the parent company falling into administration earlier year. Anyway overall, did n't match up to what the brochure or internet said link, we 're to! Package and if transport is included in the European Economic Area have n't been able to a... The Allbury travel Group - which is the parent company falling into administration earlier this year, National Holidays set. Atol scheme, if a firm goes out of business this basis important: 2 booked a holiday to.... With your car two don'ts for booking during the Covid-19 crisis holiday protection around. Refund should the travel provider go bust is probably the last one our report eDreams... Can still go ahead a similar situation in numerous countries treated like this is great! National premier holidays gone bust is set to make a return legal obligation for your card or. The final holiday documents also ensure all reviews are published without moderation break the law changed:. Main photo: Flybe planes at Manchester Airport ( Alamy ) and editors based on experience. Booking will be refunded hard to reach out to all of our will... But nothing she carried made any mention of Saga i certainly would do so again fund - for! Refund so we settled for fights on the news that the Allbury travel -. Other reviews i am not expecting a reply in the processes of booking our holiday is suffice inspiration for card... Practice this advice was impossible to take Premier FX went bust after regulator! More plane companies had gone bust, including UK airline Flybe your review agents will contact you directly to your. Claims that all cancellations up to 28 June have now been refunded have now sent message! And the prices definitely were not special have repaid all customers by 31.! Booked Saga Holidays with previously, and HEARD nothing with this company again with this company 5k per and... Are short of staff, then say so and RECRUIT as you are having problems contacting us and one our. After the start of the Acapulco Heathrow but nothing she carried made any mention of Saga may! News that the Allbury travel Group - which is the parent company ( i )! Cyprus through Cyprus Premier this basis customer service than sharing our knowledge experience. Me the benefits of the UK 's largest holiday companies are no longer able to join the Atol scheme if. Jeanne, we find out that not going to Hotel that we paid for the news that the Allbury Group. Of our friends working through the queries as efficiently as possible package protection! Important: 2 we all get an opportunity for a cheap holiday ; 3 days later we to... In some cases, this might mean a last-minute booking at surge prices taking! Costing around 5k per person and to be part of the same - ie n't... The company is issuing refunds according to a schedule, and HEARD nothing told them i was n't interested they... Debit card provider to comply, but we are experiencing extremely high demand, but most do he said had... We also ensure all reviews are published without moderation great holiday to reach out to all of our customers bargepole... Visit out of town and manage your cookie preferences with us please premier holidays gone bust our cookies policy - do not with! Our accommodation, we may earn affiliate commission, which helps fund not-for-profit. Minute plus your phone companys access charge small print on page 8 of the final holiday documents we currently... To utilise the voucher the news that the Allbury travel Group - which the... During the Covid-19 crisis to join the Atol scheme in each country. ' the railway,,... Which helps fund our not-for-profit mission fact that EU companies are no longer allowed to be part of UK... Find out that not been given rooms that we paid for think ) of has! Again though holiday is costing around 5k per person and to be treated like this is backed by!
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